2020 Jeep CherokeeProblems: Top Complaints, Recalls & Failures (NHTSA)

Power Train

• SVC 4x4 light came on and brought to Jeep dealer immediately and they immediately tell us ptu and rear differential near to be replaced. They said it brakes need to be replaced when we replaced them 2
• SERVICE AWD light came on, took to a mechanic and he stated the PTU failed causing the AWD to be shut off. He said this is a known issue and gave me the FCA's number 40D for this issue.
• The contact owns a 2020 Jeep Cherokee. The contact stated that while driving 50 MPH, the vehicle made an abnormal humming sound that grew louder at 30 MPH. The message "Service AWD" was displayed, and

Engine

• ENGINE LIGHT COMES ON, WHENEVER YOU ATTEMPT TO ACCELERATE FROM A STOP (LIKE A TRAFFIC LIGHT), THE VEHICLE WILL COAST INTO THE INTERSECTION, CAUSING A TRAFFIC HAZARD. IT HAS DONE THIS MULTIPLE TIMES
• Like previous model years, the 2 L Turbo engine started buring excessive oil (more than 1 quart per 500 miles). Two mechanics have indicated that engine and turbocharger need to be replaced. Both said
• To Whom It May Concern, I am submitting this complaint regarding a catastrophic Power Transfer Unit (PTU) failure on my Jeep Trailhawk that has rendered my vehicle undrivable and raised serious safet

Electrical System

• Driving after work on 53S my jeep decided to only go 5mph engine light turned on among other light. Svc 4wd. Had to pull over the interstate shoulder that’s under construction and had very small space
• Sudden total loss of power steering assist while driving over a small pothole on Pearman Dairy Road. Full details, diagnostic trouble codes (U0420-00, U0010-00, U1428-00, B2309-64), and Jeep case refe
• 2020 Jeep Cherokee Limited AWD, VIN [XXX] , approx. 111,355 miles. Reporting serious safety concern: repeated/worsening electrical system failure with intermittent loss of power steering assist. For n

Service Brakes

• While driving, emergency parking brake engaged. Required vehicle to be driven on and parked on road shoulder. Grinding sound was coming from engaged parking brake. Vehicle was towed to nearest dealers
• The contact owns a 2020 Jeep Cherokee. The contact stated that while driving 50 MPH, the brake pedal was depressed; however, the brakes failed to respond as needed. The contact avoided a crash with an
• On September 23, 2026, my wife was driving our 2020 Jeep Cherokee Trailhawk on I-65 South at mile marker 105.1 when the vehicle lost drive power and could no longer be driven. She became stranded on t

Steering

• Sudden total loss of power steering assist while driving over a small pothole on Pearman Dairy Road. Full details, diagnostic trouble codes (U0420-00, U0010-00, U1428-00, B2309-64), and Jeep case refe
• Pulling into gas station and power steering went out when pulling in, almost hit pump. Not only did it now need a new power steering rack but the clock spring had to be replaced to program it
• I went to this dealership today to get my steering column control module reprogrammed. Which includes What the Dealer’s Reprogramming Usually Covers (Standard & Expected) • SCCM (Steering Column Mo