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2020 Kia SoulProblems: Top Complaints, Recalls & Failures (NHTSA)

Every owner complaint and safety recall the National Highway Traffic Safety Administration has on file for the 2020 Kia Soul, ranked by the component that failed most.

Complaints on file

386

Recalls issued

1

Crashes reported

9

Fires reported

6

What breaks most

  • Engine243 complaints · 63%
  • Power Train91 complaints · 23.6%
  • Electrical System28 complaints · 7.3%
  • Steering16 complaints · 4.1%
  • Fuel/Propulsion System15 complaints · 3.9%

Recalls on this model year

  • Engine

    Kia Motors America (Kia) is recalling certain 2020-2021 Soul, and 2021 Seltos vehicles equipped with 2.0L Nu MPI engines. The piston oil rings may not have been properly heat-treated, which may result in engine damage.

    Campaign 21V259000 · reported 13/04/2021 · recall work is free at any franchised dealer

What owners report

Engine

  • On [XXX], my 2020 Kia Soul (2.0L Nu MPI, VIN [XXX], approximately 102,420 miles) suffered total engine failure: complete loss of motive power, stalled and would not restart. This is the exact defect c
  • On XXX my 2020 Kia Soul while on the freeway, would not accelerate and silently stalled. The check engine, oil, and battery light all came on. Putting it into Park and then Drive again, the vehicle be
  • 2nd failed motor due to code P1327, was replaced last year for same issue, less than a year later and same issue again.

Power Train

  • The vehicle experienced complete and sudden engine failure while actively driving on a roadway. The engine began making loud, violent knocking noises, the check engine light illuminated, and the vehic
  • Vehicle Details: 2020 Kia Soul, 2.0L Nu MPI Engine Complaint Description: My vehicle is experiencing severe, excessive engine oil consumption at 99,000 miles, which has directly resulted in a P0420 di
  • The vehicle has experienced intermittent stalling and near-stalling while driving. The problem began after a prior Kia engine replacement related to DTC P1327/P132700. After the engine replacement, th

Electrical System

  • The vehicle has experienced intermittent stalling and near-stalling while driving. The problem began after a prior Kia engine replacement related to DTC P1327/P132700. After the engine replacement, th
  • Engine shut off while making a turn. Took car to mechanic and he stated that the car did not display any error messages. The car also over heated while driving in freeway.
  • My Car would shut off in the middle of the road after I stopped to make a turn or even stop at a stop light. Also the engine is burning oil. Mechanic says the the engine needs to be replace. Somethin

Steering

  • The contact’s wife owns a 2020 Kia Soul. The contact stated while driving at various speeds and turning the steering wheel, the steering wheel failed to return to center. There were no warning lights
  • The contact called on behalf of his wife who owns a 2020 Kia SOUL LX. The contact stated that they had began to notice that while driving at various speeds and turning the steering wheel the steering
  • Motor driven power steering failed, dealer (Hyman Bros Kia Midlothian VA) replaced the flexible coupling in the power steering assembly.

Fuel/Propulsion System

  • There was a recall-SC209A for a faulty piston ring. This vehicle “passed” prior to my purchase. I was unaware that my vehicle was part of the recall- when the VIN is entered in the NTSB website, no ac
  • The problems with the KIa Sol began with the "check engine" light continuously coming on in January of 2025. Took it to the dealership twice and numerous repairs were made and the vehicle continues to
  • My car has been acting up almost every winter. Bought brand new and within two years would not start. Triple A had to get it started. Next winter it shook and the check engine light came on. There was

Excerpts are anonymized owner complaints as filed with NHTSA, trimmed to 200 characters.

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